Terms Of Service

Effective Date: October 11, 2025

INTRODUCTION

B&B Group LLC, doing business as Elite Recovery Supply (“Company”, “we”, “us”, or “our”), values and respects your privacy.

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.proeliterecoverysupply.com and its related subdomains (collectively, the “Site” or “Service”).

By accessing or using our Site, you acknowledge that you have read, understood, and agree to this Policy, as well as our Disclaimers and Cookie Policy.

DEFINITIONS

For clarity and consistency across our policies:

  • “Personal Data” means any information that identifies, relates to, or can reasonably be linked to an individual.

  • “Cookies” are small data files stored on your device that help remember your preferences, improve site functionality, and support analytics and advertising.

  • “Service Providers” refers to third-party companies that perform services on our behalf, such as payment processing, shipping, analytics, and advertising.

  • “You” refers to any visitor, customer, or user who interacts with our Site or services.

INFORMATION WE COLLECT

We collect information in several ways to improve your experience and fulfill our business obligations.

1. Information You Provide Directly

When you interact with our Site, you may voluntarily provide information such as:

  • Name and contact details (email address, phone number, shipping/billing address)

  • Payment and transaction information

  • Account credentials (if applicable)

  • Information submitted through contact forms, surveys, or reviews

2. Information Collected Automatically

When you visit our Site, we automatically collect limited data to understand usage and improve performance. This may include:

  • IP address and browser type

  • Device information (e.g., mobile vs. desktop)

  • Date, time, and pages visited

  • Referring URLs and general location (not precise geolocation)

We use this information to maintain security, optimize our Site, and measure engagement.

3. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to personalize your experience and improve performance. For more details, please refer to our Cookie Policy.

You can manage or disable cookies in your browser settings at any time.

HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

  • To process orders and manage payments, deliveries, and refunds.

  • To provide customer support and respond to inquiries efficiently.

  • To improve our Site and enhance usability and security.

  • To send important updates, such as order confirmations, shipping notifications, or policy changes.

  • To personalize your experience, including relevant content and product recommendations.

  • To comply with legal obligations, prevent fraud, and protect against misuse of our services.

We do not sell or rent your personal data to any third parties.

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive additional information about you from trusted third-party sources, including:

  • Payment processors (e.g., Shopify Payments, Affirm) for transaction verification.

  • Shipping carriers to confirm delivery and service status.

  • Analytics partners (e.g., Google Analytics) to evaluate website performance.

  • Advertising platforms (e.g., Meta, Google Ads) for audience insights and campaign optimization.

These partners process data according to their own privacy policies, and we encourage you to review them.

SHARING YOUR INFORMATION

We may share your personal information only in the following cases:

  • Service Providers: With trusted partners who help operate our business (e.g., payment processing, fulfillment, IT services, and marketing).

  • Business Transfers: In connection with mergers, acquisitions, or sale of assets.

  • Legal Requirements: When required by law, court order, or government authority.

  • With Your Consent: When you have given us explicit permission to do so.

All third-party partners are bound by confidentiality agreements and data protection obligations.

DATA SECURITY

We maintain industry-standard security measures to protect your personal information.

  • SSL Encryption: All sensitive data transmitted through our Site is protected with Secure Socket Layer (SSL) encryption.

  • PCI DSS Compliance: Our payment processors are fully compliant with the Payment Card Industry Data Security Standards.

  • Access Control: Only authorized personnel have access to customer data on a need-to-know basis.

While we strive to protect your data, no system can be guaranteed 100% secure. You share data with us at your own risk.

DATA RETENTION

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Policy.

  • Comply with applicable laws and tax/accounting requirements.

  • Resolve disputes and enforce our agreements.

When data is no longer needed, it is securely deleted or anonymized.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal or transactional obligations.

  • Restriction or Objection: Restrict or object to certain types of data processing.

  • Data Portability: Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@proeliterecoverysupply.com.

We will verify your identity before processing any request.

CHILDREN’S PRIVACY

Our Site is intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 18. If we learn that a minor’s information has been collected, it will be promptly deleted.

INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to servers or partners located in other countries, including the United States, where data protection laws may differ. By using our Site, you consent to such transfers as permitted by applicable law.

LINKS TO OTHER WEBSITES

Our Site may include links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those external sites. We encourage you to review their policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Effective Date.”

Continued use of our Site after changes constitutes acceptance of the updated Policy.

CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Business Correspondence Address:
B&B Group LLC, doing business as Elite Recovery Supply
2389 Main Street, STE 100
Glastonbury, CT 06033, USA

Please note: This is a correspondence address only. We do not operate a retail storefront or accept in-person visits at this location.

Customer Support:

  • Email: support@proeliterecoverysupply.com
  • Call/Text: (475) 241-7995
  • Hours: Monday – Friday, 9 AM – 6 PM EST

ACKNOWLEDGEMENT

By using our Site, you acknowledge that you have read, understood, and agree to this Privacy Policy, along with our Terms of Service, Cookie Policy, and Disclaimers.